Software Engineer, Insights

Sierra

On-site
Location
San Francisco, CA
Level
Mid level
Category
Engineering
Salary
$230K – $390K / year
Posted
Jun 5, 2026 (4 months ago)
Apply on company site(opens in a new tab)

About the job

About us

Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.

We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

What you’ll do

  • Reporting & Experimentation: Build a system for analyzing and visualizing millions of data points about agent performance. Enable agent developers to run A/B test their agents to make data-driven decisions about agent behavior.

  • Data Exploration: Build Explorer, the equivalent of ChatGPT + AI-powered clustering over conversational data.

  • Monitoring: Build systems for proactively monitoring agents for defects or new patterns.

What you'll bring

  • A passion for being on the frontier of AI products.

  • Motivation and high-agency to drive outcomes - we have a high-autonomy culture and each team member has lots of agency to overcome obstacles and achieve customer impact.

  • Alignment to our company values throughout your work, notably finding a balance between Craftsmanship, Customer Obsession, and Competitive Intensity.

  • 4+ years hands-on experience building production products and systems.

  • Experience and comfort to build and ship full-stack solutions.

  • Degree in Computer Science or related field, or equivalent professional experience.

Even better...

  • Experience building AI-powered products.

  • A sharp eye for design.

  • Experience with Go and Typescript.

  • Experience building developer tooling, programming languages, or databases.

  • Leadership experience on technical projects or teams.

Our values

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This is a preview. The full description is on Sierra's careers page, linked from the Apply button.