AI System Architect

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

WHAT YOU WILL DO?

• Design, build, and ship production-grade AI agents (LLM-powered) that automate and augment Customer Journey workflows - support, operations, onboarding, disputes, and KYC.
• Partner with stakeholders across Customer Journey, Product, Tech, Risk, and Compliance to scope problems, prioritize use cases, and align agent solutions with business goals.
• Develop agents end-to-end: prompt design, tool / function calling, retrieval (RAG) over internal knowledge, memory, multi-step reasoning, and graceful fallbacks.
• Integrate agents with internal systems (CRM / ticketing, knowledge bases, data platforms, payment systems) via APIs, and event pipelines.
• Establish evaluation and quality gates - offline evals, A/B tests, human-in-the-loop review, tracing and observability - to ensure agents are accurate, safe, and policy-aligned.
• Champion responsible AI: build guardrails for PII, fraud, compliance, and hallucinations; ensure traceability, auditability, and safe hand-off to humans.
• Drive adoption across Customer Journey teams: enable users, gather feedback, iterate quickly, and measure business impact (CSAT, AHT, deflection, accuracy, cost-to-serve).
• Stay ahead of the agentic AI ecosystem (models, orchestration frameworks, evals, tooling) and bring proven practices into Payoneer.

WHAT DO YOU HAVE? 

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