Principal Design Researcher

MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders.

In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. Operate is the phase that tells you what actually happened, and it is ours.

We're growing fast and hiring the Research talent to match.

We're looking for a Design Researcher to help us deeply understand our users and bring their needs, behaviors, and motivations into every stage of the design process. 

You’ll partner directly with Product Managers, Designers, and Engineers to turn complex real-world problems into clear insights that move our AI-first product forward. This role is ideal for someone who is curious, methodical, and passionate about translating human behavior into actionable product decisions.

What You’ll Do

• Own research from end to end. Scoping, planning, recruiting participants, running sessions, synthesizing, and presenting findings.

• Translate complex findings into clear narratives and actionable recommendations that product teams can use to make decisions.

• Get close to users through site visits, interviews, and hands-on observation with maintenance technicians, facility managers, and operations teams. Understand how they work, not just how they use the product.

• Champion customer empathy across the organization. Make sure Product, Design, Engineering, and leadership deeply understand who we're building for through storytelling, shared insight repositories, and regular research read-outs.

• Leverage AI tools to accelerate research workflows, from data tagging to pattern synthesis, while maintaining rigor and critical thinking.

• Independently scope, prioritize, and manage research projects aligned with team goals.

• Help shape how research works at MaintainX. Establish the tools, templates, and rhythms that make user insights a consistent part of how we build the product.

About You

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