Manager, Revenue Operations, SG

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

Key Responsibilities
1. Account Handover Management
- Streamline and maintain the account handover process between Field/Mid-Market Business Development (BD), Customer Success Managers (CSMs), and Account Managers (AMs).
- Conduct quality checks to ensure smooth execution of account transitions.
- Maintain and update account handover documentation and workflows.

2. Sales Incentives Management
- Perform data cleansing and analysis to support the design and execution of sales incentive programs for the SME team.
- Communicate incentive structures and updates to Field/Mid Market Account Executives (AEs).
- Monitor and report on the effectiveness of incentive programs.

3. Incentives Design and Documentation
- Develop and maintain streamlined documentation for incentive schemes to ensure clear communication across teams.
- Collaborate with cross-functional teams to design and implement incentive programs that align with business goals.

4. Client-Facing Materials Preparation
- Prepare and update client-facing materials, including presentations, proposals, and reports, to support the sales team.

Qualifications
- Bachelor’s degree or higher from a reputable university.
- 3+ years of experience in sales operations, revenue operations, or a related field.
- Experience in a large-scale technology or financial services company is highly preferred.

Skills
- Strong analytical and data analysis skills, with proficiency in tools such as Excel, SQL, or BI tools (e.g., Tableau, Power BI).
- Excellent communication and collaboration skills, with the ability to work effectively across teams.
- Detail-oriented with strong organizational and project management skills.
- Familiarity with CRM systems (e.g., Salesforce) and sales enablement tools.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

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