Product Manager, Agent Development (Spanish speaking)

About us

Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.

We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

What you'll do

• Build Enterprise-grade AI Agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.

• Engage with Customers: In the role, you will engage with all levels of our customers’ businesses:

  • Discover and assess their requirements.

  • Prepare and present demonstrations of Sierra’s agent.

  • Address and overcome technical challenges in the business process by working with technical counterparts.

  • Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.

  • Become trusted advisors and drive strategic technical strategies for our customers.

• Shape the Product Roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.

What you’ll bring

• 5-7+ years experience in product development of highly technical products.

• Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.

• Experience crafting and tailoring a message for potential customers, including executives.

• Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.

• Professional fluency in both Spanish and English.

• Degree in a technical or related field, or equivalent professional experience.

Even better...

• AI-related experience (experience with product development for AI agents a plus).

• Some coding experience with React, Typescript, and Go.

• MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).

• Past roles that interface with end customers to influence software development.

Our values

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