Operations Manager, Product & Engineering

About us

Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.

We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

What you’ll do

• Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking, sprint planning, and team initiatives

• Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocity

• Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned

• Coordinate cross-functional initiatives that span Product, Eng, Design, Brand, Sales, and Ops teams—driving alignment, timelines, and accountability

• Partner with product, eng and marketing leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution

• Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes

• Build our internationalization operations playbook and continuously improve it so we can scale with quality and intention

What you’ll bring

• 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company

• Proven track record building and scaling operational processes from scratch

• Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations

• Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels

• Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick

• Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus

Even better…

• Experience at an early-stage startup or scaling product org

• Familiarity with OKR frameworks, roadmap tools, or product analytics platforms

• Background in product management, engineering, or consulting/strategy with deep operational exposure

• Experience with vendor management and localization expansion efforts

Our values

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