TechOps Site Support

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

About Plaid & Our Mission

At Plaid, we are building the digital financial ecosystem of the future, giving millions of people the power and access to manage their financial lives seamlessly. Behind every great product is a team of people who need reliable, friction-free technology to do their best work.

Dynamics & Your Impact

As part of the TechOps team, you will design, build, and support a first-class computing environment that keeps our business secure and our employees productive. In this role, you will be the backbone of our in-office technical experience. By ensuring our conference rooms, networking systems, and daily workplace tools run smoothly without interruption, you enable every employee to focus on expanding financial access for everyone.

What You’ll Do (Responsibilities & Impact)

• Enable Seamless Collaboration: Ensure audio-visual (AV) systems in conference rooms and shared office spaces function flawlessly so team members can connect seamlessly across global offices.

• Resolve In-Office Hardware & Tech Needs: Directly troubleshoot and resolve issues with printers, monitors, keyboards, and other office desk peripherals, minimizing downtime for your colleagues.

• Manage Hardware Operations: Track and manage on-premise IT and AV inventory (including Google Meet hardware and Apple laptops) to keep our team equipped with the tools they need.

• Support Our Remote Teammates: As time permits, assist with non-office and remote technical support requests to ensure equal support across all working environments.

Qualifications

What You Bring on Day One:

• Proven experience troubleshooting basic AV setup issues, specifically with Google Meet or Zoom conference systems.

• Experience assisting presenters and running live support for small and large-scale meetings.

• Hands-on experience with basic network infrastructure and office hardware troubleshooting.

• Strong problem-solving skills with a collaborative, user-focused mindset.

What You Can Expect to Learn on the Job:

• Administration and configuration of cloud identity platforms like Google Workspace or Okta.

• Device management and deployment systems using MacOS MDM tools (such as Iru).

• Advanced enterprise network architecture and automated systems operations.

• Automation of user lifecycle, access control and more.

Growth & Career Path

We invest in your long-term growth. In this role, you will start by mastering site support and AV infrastructure. As you build expertise, you will have opportunities to take on broader operational projects, deepen your skills in identity and access management (IAM), and step into enterprise IT systems engineering or TechOps management.

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