Chief of Staff, Credit Card

About Nu

Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.

Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.

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Chief of Staff, Credit Card

About the Role

The Chief of Staff to the General Manager of Credit Card is the operational and strategic backbone of the Credit Card Business Unit. This person owns the team's reporting and operating rhythm, drives short-cycle strategic initiatives, and improves how the team works and communicates. They act as a trusted partner to the General Manager and a credible counterpart to senior stakeholders across Nubank.

This is a broad role, It combines governance, strategic planning and business analysis, and it is designed as an entry point to other roles in the organization. Candidates are evaluated both for the Chief of Staff role itself and for their potential to take on broader responsibilities over time.

It is a role built on ownership. We expect someone who anticipates needs, moves work forward without being pushed, operates and influences independently and knows when to ask for help, and brings structure to ambiguity.

You'll be responsible for

• Owning recurring reporting end to end. Run the weekly, monthly and quarterly reports and business reviews for the General Manager and stakeholders. Gather inputs across the Credit Card teams, align early, flag gaps proactively, and leave enough time for review before release;

• Focusing reporting on what matters. Apply business judgment to prioritize the teams and initiatives that drive the results, and flag when inputs are missing;

• Leading short-cycle strategic projects. Pick up topics such as headcount planning, AI initiatives and ad-hoc leadership priorities. Get up to speed quickly, clarify the problem and deliver in weeks, not months;

• Partnering with People & Culture on people topics, to keep the health of the organization;

• Partnering with other Chiefs of Staff and senior leaders, building trust and speaking their language;

• Partnering with Internal Communications to position Credit Card & Debt Resolution inside and outside Nubank. Drive the cadence of the division's internal communication and help build its external presence (e.g. LinkedIn);

• Improving team routines and governance. Evolve forums, rituals and agendas so the team stays focused on what matters;

• Diagnosing performance and opportunities. Track how the business is doing against budget and targets, identify the gaps and the levers available, and challenge targets when they don't look adequate. Be a demanding partner to the areas we depend on, and follow improvements through to the end;

• Prioritizing autonomously across competing demands, escalating trade-offs when needed.

We are looking for a person who has

Professional experience & education

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