Product Experience Team Lead

TL;DR

We're growing the PX function in our Boston office and we're looking for a Team Lead to take it forward. You'll lead and develop a team of full-time PX specialists and part-time student specialists, build the AI-powered systems that let support scale faster than headcount, and be the escalation point that makes sure every user in the Americas gets the same experience our Stockholm team delivers. This role is for someone who gets energy from developing people and building the systems that let a team scale well.

Why Lovable?

Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products — fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life. And we're just getting started.

We're a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.

What we're looking for

• Customer-obsessed: 3+ years in B2C/B2B support or a customer-facing role. You know what great user experience looks like and you hold the bar high.

• A people developer: You've led or coached a team and you can point to people who got measurably better because of you. You give direct feedback, you run useful 1:1s, and you know the difference between managing output and growing someone's capability.

• Operationally rigorous: You build systems, not just teams. You default to process, schedules, and metrics. You've run something where the quality of the output depended on your ability to keep a complex operation running smoothly.

• Product & technical fluency: You understand how products work and can engage confidently with product and engineering on complex user issues. You don't need to be an engineer, but you're not intimidated by technical conversations, you've used AI tools to actually change how work gets done (not just experimented), and you get up to speed on products quickly.

• Sharp communicator: Warm, clear, and precise — whether coaching a new hire, running a feedback session, or aligning with Stockholm on a tricky escalation.

• Based in Boston or willing to relocate — this is an in-office role.

What you'll do

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