Product Support Manager

About Halter

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.

We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.

To find out more, visit our LinkedIn & Instagram.

Why this role matters

Halter is helping farmers and ranchers run more productive, sustainable operations, technical support is critical to making that possible.

As our product and global customer base grow, we need a Product Support Manager to build the team that solves Halter’s hardest technical problems. When an issue is complex, high-stakes or affecting a customer’s animals, your team will be accountable for finding the answer and getting them back on track.

About the role

You’ll lead the leaders and the team responsible for Halter’s toughest technical challenges: our Virtual Fencing Specialists, Platform and Hardware Support Engineers, and Escalations team.

Your team sits between Customer Experience and Product and Engineering. Every technical issue requiring deeper engineering support comes through your team first after being properly investigated, clearly evidenced and escalated only when it genuinely needs to be.

A big part of your role is helping Support solve more independently. You’ll build the technical capability of your own team and our Customer Experience teams globally, giving them the tools, knowledge and confidence to diagnose root causes and resolve more issues themselves.

You’ll be part of Halter’s global Customer Experience leadership team, working closely with regional leaders to determine which capabilities should sit centrally, what each market needs locally and how our technical support model should evolve as Halter grows.

What you’ll actually do

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