Customer Journey Manager

About Halter

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.

We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.

To find out more, visit our LinkedIn & Instagram.

About the role

A farmer who buys Halter is trusting us with their herd, their pasture and their season. When it works, they get time back and stop worrying about fences. When it breaks, it's usually in the gaps between our teams: a handoff that drops, a promise that doesn't match what arrives, a question nobody owns. We need a Customer Journey Manager to close those gaps, so every farmer gets the best of Halter from the first conversation to renewal, in every country we serve.

This role sits across the whole company. You'll design the farmer, rancher and animal journey end to end, measure it, and fix it hands-on with the teams who run each part. We call this the golden path: the best experience a farmer can have with us. A smooth install day. A first week where the collars just work. A support call that sorts it first time.

You'll report to the VP Customer as a senior manager, working across New Zealand, Australia, the United States and South America. Function leads own their processes and stay accountable for them. You own the journey that runs across them. When a fix crosses teams and leads can't agree, the VP Customer and the go-to-market President make the call.

What you'll do

• Design the golden path for farmers, ranchers and their animals, from the first conversation through install, first week, support and renewal

• Get on farm early and often, in at least two countries in your first 90 days, to see the journey the way farmers live it

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