Sales Enablement Manager

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About The Team

Decagon’s GTM Productivity team is laser-focused on building a truly elite, world-class revenue engine as a core differentiator for the business. At the individual level, we believe in unlocking the full potential of every seller and field team member — enabling them to do their best work and win at the highest level. At the organizational level, success means turning strategy into consistent, repeatable execution — driving faster ramp, higher productivity per rep, and exceeding global revenue targets with greater efficiency.

About The Role

Decagon is looking for a Sales Enablement Manager — a founding member of our GTM Productivity team — to help our sellers and sales leaders win. This is a highly tactical, field-facing role for someone who understands great selling firsthand, whether as a former seller or through experience in elite sales organizations. You'll partner directly with sales leaders and their teams to coach sellers, improve execution, and drive measurable performance. You'll be a trusted partner to the field in building programs, training, content, and certifications, to improve our sellers performance.

In this role, you will

• Partner directly with sales leaders and sellers — understanding day-to-day challenges, identifying performance gaps, and driving initiatives that help individuals and teams win.

• Build and deliver high-impact enablement — leading practical training, certifications, and ongoing development grounded in real customer conversations and deals.

• Drive a consistent field enablement cadence — facilitating engaging sessions alongside sales leaders and top performers to reinforce great selling behaviors.

• Partner cross-functionally — translating Product, Marketing, and business priorities into actionable field execution.

• Leverage data, tools, and AI — identifying coaching opportunities, measuring impact, and scaling effective enablement.

Your background looks something like this

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