Regional Field Operations Lead

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. 

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

The Regional Field Services Lead owns the delivery of CloudFactory's field services across the United States. You will oversee a distributed team of field technicians who work in active construction sites - capturing data with 360° cameras, producing the visual data and installing beacons powering our client's operations.

This is a service delivery role at its core. You will make sure every scheduled capture and installation happens on time, meets quality standards and lands within agreed SLAs, while keeping costs, staffing and site relationships healthy. You will be the operational face of CloudFactory to our partner in the region and the first point of escalation for anything that puts delivery at risk.

Based in Austin, Texas, you will spend significant time in the field: launching new projects as they come online, visiting existing sites, and making sure every technician, wherever they work, feels like a connected part of CloudFactory. As our services grow, you will also help us take on new types of field work.

CloudFactory is a distributed team, and this role is a core part of it in the US. You will represent CloudFactory and its values to your team, on every site and with our partner. We're looking for someone who shows up proactively, brings a zero-defect mindset, and delivers on every commitment we make to our clients.

Responsibilities:

Field Operations

• Plan and run day-to-day capture and installation operations across all US sites, delivering 100% of contracted captures, with every scheduled capture staffed, equipped and completed.
• Own and maintain the capture and installation schedule for every site, working closely with local project leads so no capture is missed.
• Lead the launch of new projects: confirm site readiness, access, safety inductions and equipment before the first capture day.
• Travel to existing and new sites to observe captures, solve on-site issues and build relationships with site managers and general contractors.
• Own field safety for the team: make sure every technician completes site inductions, wears the right PPE and follows US construction safety requirements (including OSHA standards) and each site's rules, with zero safety incidents.
• Manage capture equipment (360° cameras, mounts, PPE and accessories), including inventory, shipping, maintenance and replacements.
• Step in to capture on site when coverage gaps arise, and keep backup coverage in place for every active project.
• Support the rollout of new field services as they are introduced, such as beacon installation, including training the team and adapting workflows.

Team Leadership

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