Senior Account Manager

BlueTuskr is a full-service e-commerce growth agency built exclusively for e-commerce brands. We combine paid media, owned media, creative, and analytics to help our clients scale profitably. Our team is made up of specialists who are deeply invested in their craft — and in the success of the brands they serve.

This isn’t a “jack of all trades” environment. We hire people who are exceptional at what they do, then give them the resources and autonomy to do it well.

The Opportunity

We’re looking for a Senior Account Manager to lead client relationships for a portfolio of e-commerce brands and to oversee a team of Account Strategists. This is a relationship-first role, less focused on the day-to-day mechanics of paid media, owned media, or creative execution, and squarely focused on making sure clients feel informed, confident, and heard.

You’ll manage roughly 6–8 clients of your own, working closely with performance and project management teams to keep strategy, execution, and communication aligned. You’ll also oversee a team of Account Strategists (one of whom already has an Account Admin reporting to them), coaching them to build client trust, spot risk early, and bring ideas forward proactively rather than waiting to be asked. You’ll partner directly with leadership to set department KPIs and help shape the Account Management team's next steps.

This role is ideal for someone with agency experience who knows what great client experience actually feels like, and who wants to build and improve the systems that make that experience repeatable across a growing team.

What You’ll Own

Client Relationships & Communication

• Serve as the primary point of contact for a portfolio of roughly 6–8 e-commerce clients, owning the relationship end-to-end, including strategy direction and performance
• Proactively reach out with ideas, recommendations, and updates, rather than waiting for clients to ask
• Serve as the escalation point for all client sentiment, monitoring risks, relationships, and acting as the driver to reduce client churn
• Build out and structure the client experience, including client visits and check-ins, gifting, and “make goods” where appropriate
• Monitor account performance and client sentiment, flagging risk early and escalating internally when needed
• Translate updates from the Performance and Project Management teams into clear, confidence-building communication for clients

Team Leadership

• Oversee a team of Account Strategists, including one Account Admin who reports up through one of those Strategists
• Coach and mentor Strategists on client communication, ownership, and proactive account management
• Balance workload and client assignments across the team
• Support Strategists through escalations and difficult client conversations
• Build and drive meaningful change and structure in the Accounts Department

Cross-Functional Partnership

• Partner closely with the Performance and Project Management teams to ensure clients get a cohesive, aligned experience across paid media, owned media, creative, and project delivery
• Act as the connective tissue between client-facing communication and the specialists doing the work
• Loop in the right internal stakeholders before issues become client-facing problems
• Work directly with agency leadership on department goals, resourcing, and growth strategy

Department Improvement

• Identify and drive improvements to Account Management processes, templates, and standards (QBR structure, check-in cadence, reporting, escalation paths)
• Build playbooks and best practices that make the client experience consistent and repeatable as the team grows
• Contribute to onboarding and training materials for future Account Strategists

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