Operations Efficiency Intern

Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

You will be an intern on the Customer Delight team at Back Market supporting operational efficiency for the Customer Care, Shipping & Seller Quality teams.

We act as the performance accelerators, combining technical expertise with operational knowledge to improve team and individual efficiency across Back Market's global operations.

YOUR MISSION (IF YOU ACCEPT IT): 🥇

• 40%: Automation & Operational Efficiency

  • Key action(s): Support the identification, prioritization, and creation of automation opportunities across Customer Delight, based on factors such as frequency, manual effort, and potential time saved.

  • Contribute to the testing, documentation, and continuous improvement of automations, workflows, and AI agents built with tools such as Dust, Workato, or similar platforms.

  • Help improve processes by applying Lean Six Sigma and Continuous Improvement methodologies, and by sharing ideas, observations, and practical solutions with stakeholders.

• 40% Business & Data analysis

  • Assist with the automation of recurring reporting, data collection, analysis, and other operational tasks.

  • Help build and test automated insights and reports to ensure they are accurate, actionable, and useful for the teams who receive them.

  • Contribute to root cause analyses to better understand operational pain points and identify opportunities for sustainable improvement.

  • Assist the team in monitoring key performance indicators and operational efficiency metrics on a daily, weekly, and monthly basis.

• 20% AI Adoption & Support

  • Support the Operations Efficiency Specialist in promoting the use of AI and automation tools across Customer Delight teams.

  • Help prepare simple examples, guides, and training materials to support the onboarding of internal teams to AI tools and workflows.

  • Collect feedback from users and help identify barriers to adoption or opportunities to improve existing use cases.

Bonus point :

• Familiar with Lean Six Sigma and Continuous Improvement methodologies

• Experience with workflow automation or AI tools

YOU ARE IN THE RIGHT PLACE IF: ⭐

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