Team Lead, Account Management, SME & Growth, CN

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers

What you’ll do

As the Manager, Account Management, SME & Growth, CN, you will be the front-line execution leader of our post-sale growth engine. Leading a high-performing team of Individual Contributors (Account Managers or Customer Success Managers), you will execute the GTM strategy to drive product adoption, upsell/cross-sell, and long-term customer retention across our SME & Growth segment. You aren't just managing day-to-day account operations; you are coaching talent, optimizing account management playbooks, and driving revenue performance to scale our business in China.

This role is based in Shenzhen or Shanghai.

Responsibilities:

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