IT Operations Support Lead (Relocation to Singapore)

Airwallex

On-site
Location
US - San Francisco
Level
Senior
Category
Customer Support
Salary
SGD 100K – SGD 200K / year
Posted
Sep 9, 2026 (1 month ago)
Apply on company site(opens in a new tab)

About the job

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

How you'll make impact

Airwallex IT Operations provides the technology support and site operations that help employees work effectively across our offices. As the IT Operations Support Lead, you'll own the Singapore site and provide regional support across Southeast Asia.

  • Own IT site operations, reliability and the employee technology experience for our Singapore office.

  • Drive escalated regional support for offices across Southeast Asia, including Malaysia, Vietnam and Indonesia, while partnering with the global IT team to resolve issues quickly.

  • Deliver hands-on technical support across macOS, Windows, hardware, networking and major SaaS applications, including Google Workspace, Okta, Confluence, Jira and Zoom.

  • Lead onboarding and offboarding, AV and events support, executive and VIP support, vendor management, procurement, inventory and office technology projects in partnership with Workplace, Information Security, People Operations, Facilities and Real Estate.

  • Improve IT Operations through clear documentation, more efficient workflows using AI, and process improvements informed by team feedback.

You'll work from our Singapore office five days a week.

What we're looking for

Essentials

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This is a preview. The full description is on Airwallex's careers page, linked from the Apply button.